|
Please feel free to contact us at the following addresses. We accept orders year round by phone, fax, mail, and through our secured web site. Do not place orders via Email.
Phone: 800-272-7396 or 865-494-8237, Monday through Friday 7:30am to 4:00pm, Eastern
Fax: 865-494-7086. Complete the order form along with credit card information and your signature. Fax any time.
US Mail: 174 Golden Lane, Andersonville, TN 37705.
Email: info@sunlightgardens.com. Do not order using email.
Ask us: Gotta question?
Terms: We accept check, money-order, Visa, or Mastercard
Shipping charges: Please refer to the chart at the bottom of the shopping cart in order to calculate your shipping charges. There is a minimum shipping charge of either $16.00, $20.00, or $40.00 depending on where the plants are going. Please note that our shipping charge covers actual costs of freight plus packaging costs and the labor to clean and pack the plants for shipping. We do not make any profit from shipping charges.
Minimum order: Our minimum order is $40.00 excluding shipping.
Guarantee: We guarantee our plants to be strong, healthy, well-rooted, and of pretty darn high quality when shipped. We spend the better part of one to several years growing each plant and then choosing the best ones to send to you. Our efforts and experience result in plants we expect to grow well for you providing they are well-sited and properly taken care of. We've succeeded in producing a healthy plant, now it's up to you to be successful in growing it. Please let us know immediately within one week of receiving your order, if you are unhappy with any part of it. Or if you feel that a properly cared for plant fails to grow and it is due to the plant not the grower,kids, neighbors, varmits, or bad weather, let us know and we'll gladly send a replacement, refund, or credit.
If we're out of something: If, at shipping time, we find that we are out of an ordered item, please indicate what you would like (credit, substitution, cancel or refund) on the order submission form. We do not reserve plants based on order date. Customers requesting earlier shipping get priority.
Plant Sizes: All plants except for vines, shrubs, and a few perennials are grown in 3.5" square pots or in 1 quart pots (4" wide, 6" deep, 47 cu. in., or 25.9 oz). Most plants are of blooming age.
Packing: Plants are shipped in their pots except for Arisaema and Claytonia if shipped while dormant. Pots are individually wrapped and sleeved in newspaper. These are then packed tightly into boxes and cushioned with shredded or wadded paper.
Shipping: We ship year round, except when very hot or cold, via UPS on Monday through Wednesday so plants will arrive before the weekend. If you wish to have your plants sent during a particular time, please specify. Otherwise we will ship at our discretion. Please note that late March and April are our busiest shipping times so orders received then will likely be delayed before being shipped out. We do not reserve plants based on order date. Customers requesting earlier shipping get priority.
Due to stringent agricultural pesticide and quarantine requirements, we can no longer ship to Alaska, Arizona, California, Hawaii, Idaho, Nevada, Oregon, Utah, or Washington. We apologize for this inconvenience.
Dormancy and Shipping: Plants tend to start breaking dormancy here in mid-March. So ideally, shipments heading North should go before mid-March, or around the last average frost date, or in early fall. Shipments heading South could go at any time. Remember, the best time to plant most perennials is in early fall! |
